Returns & Exchanges
All customized uniforms and apparel is pre-approved by the customer. No refunds on these items unless product is deemed defective. Customization includes any of the following: trims, lettering, numbering, and embroidery, screen printing, heat transfers, flock or dye sublimated custom colors. No refunds or exchanges will be made for design change issues on pre-approved designs.
Exchanges or credits will be issued for product deemed defective. Defective product notification cannot exceed 30 days from the date of shipment. Defective product does not include products damaged due to improper laundering, ironing, or contact with chemicals, abusive care or misuse of the product. In the event of a defect, the product will be replaced. If replacement is not suitable to the customer, a credit for the original purchase price will be applied to the customer's original payment method upon receipt of returns product. We will cover the cost of the shipment for your replacement item. Replacements will be shipped once defective merchandise is received back. If you have an immediate need for your replacement, please contact customer service.
Refunds will be made to the original payment method as long as proof of purchase is provided with the returned products. Failure to provide a sales receipt will result in an account credit upon receipt of returned product. Refunds will be issued within 3 business days of receipt. It may take up to three months for this refund to appear on your credit card statement.