Frequently Asked Questions
How do I track my order?
You will receive email notification. One email will be sent confirming that your order has shipped and then another email will notify you that your order has arrived.
How long will it be before I receive my order?
Depending upon the product, you should expect 14 business days from the time you place the order. If your order contains custom products, expect 4-6 weeks from the time you placed the order.
Once I return an order, how long will it take to have my account credited?
Your account will be credited within 30 days.
Can I get a copy of my invoice?
Invoices will be emailed to you soon after your order is place. A reminder will be sent once an item is shipped.
Changing an order
Changes to an order that has already been confirmed to the customer may result in additional fees and an administration fee. Please contact us for any changes.
Canceling an order
In the event of a cancellation, TAPPSteamshop reserves the right to impose a 50% cancellation fee on all orders. All customized uniforms and embellished apparel if order has entered production are non refundable.
Cancellation fees will vary depending on the status and size of the order. Please contact us for any questions relating to canceling your order.
We accept the following credit cards Visa, MasterCard, Discover, and American Express.
OHteamshop.com works to protect the security of your information during transmission. All information is stored on servers in a secure location. To prevent unauthorized access, maintain data accuracy and ensure the appropriate use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Product Care Instructions
Proper care instructions for all apparel can be found on waistband, sewn-in labels or tag less heat transfers tags on all items for optimal product care.
In the event the label is tore out or has washed out after many washings, the care instructions can be found on the website under each product’s description.
Email :: firstname.lastname@example.org
How do I get my password?
If you are a new customer, simply complete your order and register as a new customer at check-out. If you already have an account with us, simply click the forgot password link on your screen and we will send you an email to reset your password. Once you have received your password, you can change it yourself at any time.
If you have forgotten your password, please follow the link below
Click the forgot password link and we will send you an email to reset your password.